engaged services

Service Lane Tech Program

Engaged Services partners directly with dealers (and other affiliates) to provide unique windshield repair services. Our technicians repair windshield damage often caused by a stone or other projectile hitting the outside layer of the windscreen. The technicians at Engaged Services are highly trained and skilled. Our technicians can perform most repairs in under 10 minutes, which allows the customer to get back on the road with minimum delay. Click here for more details.

When a customer goes elsewhere to have any other service performed (including detailing, tires or other maintenance), the chances that they return to their original dealer is highly unlikely.

Many aftermarket companies claim that referrals to friends with other aftermarket businesses make up a substantial amount of their income. They are basically paid to keep your customers away from your dealership even for services they don't personally perform.

Even after positive proof, by independent sources, that the cost between franchised dealers' services and aftermarket companies' services were negligible, still the majority of customers believe dealership prices are higher.

C.S.I. evaluations show that the initial wait time customers endure to be greeted in the service department is unreasonable. Customers identify lazy employees and congested service lanes as top reasons.

Evidence shows that the "longest minutes" a customer can experience are those upon arrival: "unwelcomed and underappreciated."

The vast majority of dealerships admit that they are understaffed in their service departments during the busiest times of the day.

A well-groomed and professionally trained technician that understands the demands of your customers.

Our techs are trained to understand dealership's C.S.I. needs and we have a "satisfaction first" policy which means that we always put the customer first. We treat every customer who enters your dealership like the most important person in the world, because they are to you.

Each tech is specifically trained to answer all questions from customers concerning all services we provide. They clearly and confidently communicate with your guest to ensure that expectations are completely understood.

Additionally, all of our employees complete dealership sales and service classes to better understand our client's needs.

Because we come from the dealer-side of the business, we understand the importance of automotive education to all of our employees.

We understand that one of the most valuable services we can provide to our dealers is taking care of their customers.

Long wait lines or delays in greeting a customer upon arrival to your service lane cannot only hurt a first impression, it can also damage C.S.I.

Our techs are trained to help keep customers engaged while your employees finish with other guests.

In addition to the basic conversation and information of the services we provide, our techs perform simple safety walkarounds. This keeps the customer involved in their service experience from the time of their arrival. It also provides those vital couple of minutes needed for your employee to finish with another customer.

When our services are needed, our techs explain the process to your customers. They answer all questions. Most of our repairs are done seamlessly with the services performed at your dealership.

We want what you want: HAPPY CUSTOMERS.